Terms and Conditions
The following Terms and Conditions are applicable when booking with Holidayexotic Ltd. We request that you read and accept our terms of business carefully before booking.
Your contract is with HOLIDAYEXOTIC Ltd, Registered as HolidayExotic Ltd (8752595)
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our Confirmation Invoice, or when your booking is confirmed via the Internet.
This contract is made on the terms of these booking conditions, which are governed by English Law and the Jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
Booking Your Holiday
Before you book your holiday with Holidayexotic Ltd, please make sure that the holiday you have chosen matches your specific requirements. Once your holiday is booked the following monies will be due:
1. A deposit amounting to £150 per person (this deposit is non-refundable)
2. or the total cost of the holiday if it is 10 weeks or less before your departure
The relevant monies due will then be debited to your debit card (no charge) or credit card (2.5% charge). Provided that there is sufficient time before travel, we will also accept bank transfers. A confirmation invoice will follow shortly after the payment.
Please check the details on your confirmation invoice carefully. Pay particular attention to the date of any final payments that may be due as we may cancel your booking if you do not make your final payment on time.
Cancellations by the customer
Should you wish to cancel your booking once it has been accepted by us or amended within 10 weeks of departure, we must have written instructions to this effect. Depending on your departure date, the following cancellation charges are payable:
- More than 10 weeks: Deposit
- 10 weeks – 8 weeks: 50% of total cost of booking
- 8 weeks – 6 weeks: 75% of total cost of booking
- 6 weeks or less: 100% of total cost of booking
Balances are due 10 weeks prior to departure. If this balance is not received by the due date, cancellation may be assumed by Holidayexotic Ltd with consequent loss of deposit and /or cancellation charges as shown above.
Cancellations By Holidayexotic
We aim to provide the travel arrangements you have booked without any changes, however it is possible that cancellations may be necessary due to changes made beyond our control. In the unlikely event that your travel arrangements must be cancelled we will advise you as soon as is reasonably possible and you will be offered an alternative or a full refund.
If we have to cancel your holiday as a result of any other circumstances, we may offer you additional compensation where deemed appropriate. Please note compensation will not be payable when the cancellation is due to events beyond our control such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire or natural disasters, health risks, problems with transport, severe weather conditions or any other similar events.
We reserve the right to cancel your holiday in the event of non-payment.
Alteration By Holidayexotic
Although it is unlikely we may unfortunately have to make changes to your travel arrangements and we must reserve the right to do so. If a major change is necessary such as change of resort or a reduction in the standard of your accommodation, you will be informed at the earliest opportunity and offered the following choices:
1. Accepting the change
2. Accepting an alternative
3. Receiving a full refund of all monies paid
If the alteration results in a reduction in the total cost of your travel arrangements, we will make an appropriate refund. We will offer appropriate compensation for the change imposed providing that it does not arise from circumstances beyond our control.
Changes In Price
We reserve the right to pass on any increases where applicable in respect of the following up to ten weeks before departure:
1. Taxes or duties payable, including new taxes introduced by any government
2. Adverse changes to currency exchange rates
These increases will be payable by you. If you want to cancel you must tell us within 14 days of being advised of the increase. Please note that deposits paid are non-refundable. We will not change the cost of your holiday within ten weeks of departure.
If You Change Your Booking
If after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of thirty five pounds sterling and any further cost we incur in making this alteration. You should be aware that changes made closer to the departure date incur increased costs. Therefore you should notify us as soon as possible.
Certain travel arrangements may not be changeable after a reservation has been made and any alternation request could incur a cancellation charge of up to 100% of that part of the arrangements.
All deposits paid for accommodation, transfers and supplements are non-refundable.
Sometimes facilities described in our website may be withdrawn for reasons such as maintenance, bad weather, or lack of demand from guests. If possible, we will inform you about the withdrawal of any significant facility at the earliest opportunity. Some activities, such as parasailing, may not be available in low season for example. Water-sport activities such as water-skiing and banana riding are sometimes managed by independent local operators and we have no control over their availability and prices.
The resort/hotel descriptions and information contained in our website have been made in good faith and are not intended to mislead. It is possible that changes in facilities may occur without our knowledge. In this event we will endeavour to inform you of any changes but cannot be held responsible for any inaccuracies which are beyond our control. Water and electricity supplies are often not as reliable as in Great Britain, interruptions of supply could occur, we cannot be held responsible for these supplies or any other lack of facility beyond our reasonable control. Only persons named on the booking form shall be allowed to occupy the accommodation and in no circumstances can the maximum number of persons stated on your confirmation invoice be exceeded.
Not Included In Our Prices
The following are not included in your quoted accommodation price unless expressly quoted:
1. Optional excursions
2. General charges e.g. phone calls, mini-bars, laundry service
These reflect our personal opinion, taking into consideration the standard of property, provision of facilities and location, so should be taken as a guide only. They are not recognized by or registered with any legal or official organization.
Disclaimer/Limitation of Liability
Holidayexotic Ltd shall not be liable for any loss or damage from any matter outside its reasonable control, including (but not limited to) acts of God, civil disturbances, force majeure strikes or other industrial action, acts of government, acts of third parties, failure of public supplies, including (but not limited to) electricity and water. Where acts of any third parties are involved, Holidayexotic Ltd shall in no circumstances be required to institute any form of legal process.
Holidayexotic Ltd will not be held responsible for any injuries, or consequences thereof, resulting from any water sports activities available.
Holidayexotic Ltd cannot be held responsible for any discomfort or inconvenience caused by the climate, the particular flora and fauna, rodents or anything else reasonably expected to exist in the natural environment in which many of the resorts are situated.
Arrival At and Vacating your Room
On the day of arrival guests are typically allowed to occupy their accommodation from 2.00pm onwards. Guests vacating their accommodation are typically required to leave before 10am to facilitate cleaning and servicing prior to the arrival of incoming guests.
Many resorts have installed satellite TVs, videos, mini hi-fi systems, air-conditioning, ceiling fans, mini-bars and hairdryers. HolidayExotic Ltd does not accept any responsibility for malfunctioning or breakdown of these items.
Problems should be brought to the attention of the resort’s management. When a specialist engineer is required, it may take several days before the engineer will visit. Holidayexotic Ltd or its local agent cannot under any circumstances be held responsible for the lack of a suitable engineer.
We aim to provide the highest standard of accommodation, however, if you are not satisfied with your accommodation, please contact the Resort Management with your justified reasons. If you are still not satisfied, please contact Holidayexotic Ltd in writing within 28 days of returning to UK. Except in cases of personal injury, illness or death we will not consider any claims outside of this period. We will not accept any complaints or any responsibility after this date is passed nor will we consider any complaint that has not been reported to the resort management.
Any provision of this contract, which shall include any one of these terms and conditions, that is or may be void or unenforceable, shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of this contract set out herein.
Except where expressly stated in these conditions, we cannot pay any compensation, expenses, losses or any other amount or otherwise accept responsibility if we have to change your resort accommodation or transfers as a result of circumstances beyond our control. This means any event that we or the resort in question could not foresee or avoid even after taking all reasonable care. Such circumstances will usually include war, terrorist activity, civil unrest, industrial dispute and inclement weather.
If we have to cancel or significantly change your accommodation, we will contact you to discuss this and you can choose to take an alternative resort (and pay or receive a refund of any price difference) or cancel your reservation and get a full refund. However we will not pay compensation and are not responsible for any expenses in these circumstances as a result of circumstances beyond our control.
There is an extremely small possibility that your holiday may be affected by building work taking place near your accommodation or in and around your resort. If we consider that this work will have a significant effect on your enjoyment, we will inform you before hand, if possible. You can then cancel your holiday and receive a full refund or choose another holiday and pay, or receive a refund of, any price difference. If we consider that building work will not have significant effect on the enjoyment of your accommodation we will endeavour still to tell you about it beforehand, but you will not be offered the option of cancelling.
Data Protection Act 1998
By making a reservation with us you agree to the use and disclosure of the information you provide for the following purposes:
1. To enable us to process your booking
2. To avoid fraud
3. To enable us to contact you by letter, telephone or email with details of our products or those of our suppliers
Your Financial Protection
Package Travel Regulations:
Under the Package Travel Regulations (1992) (“PTR”) companies selling packages have a legal requirement to provide financial protection for their customers.
All holidays sold by Holidayexotic Ltd will be backed up by a Financial Failure Insurance Policy.
In the event that the selling company fails, the customers could make a claim on the insurance policy to cover the cost of repatriations, refunds and out of pocket expenses.